Refund Policy

At Explore & Roam, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unworn or unused.

• Have the tags attached.

• Be in its original packaging.

• You must also have the receipt or proof of purchase.

To start a return, please contact us at contact@explrm.com. Returns must be sent to:

Explore & Roam
JAMES A. BATENCHUK, LLC
128 Sandpiper Ridge Dr,
Ormond Beach, FL 32176, US

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. The item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@explrm.com.

Shipping Policy

At Explore & Roam, we strive to provide you with a seamless shopping experience. Please take a moment to review our shipping policy for important information regarding order processing, shipping rates, and delivery estimates.

Order Processing

• Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Shipment Notification: You will receive a notification when your order has shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

Domestic Shipping (USA and Europe)

We offer free shipping for all orders within the USA and Europe.

• USA Shipping: Estimated delivery time is typically within 7 days from the date of shipment.

• Europe Shipping: Estimated delivery time is typically within 15 days from the date of shipment.

International Shipping

For customers outside of the USA and Europe, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. We aim to provide the best possible service to our international customers.

Customs and Duties

• Import Charges: International orders may be subject to import duties and taxes (including VAT) in the destination country.

• Customer Responsibility: These charges are incurred once the shipment reaches your country and are the responsibility of the customer.

• Recommendation: We recommend checking with your local customs office for more information on import regulations.

Explore & Roam is not responsible for these charges.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive an email notification from us, including a tracking number.

• Availability: Please allow up to 48 hours for the tracking information to become available.

• Assistance: If you have any questions or concerns about the status of your order, please feel free to contact us at contact@explrm.com. We are here to assist you.

Shipping to P.O. Boxes

• Accommodation: We do our best to accommodate shipping to P.O. boxes; however, some carriers may have limitations.

• Special Requirements: If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Explore & Roam collects, uses, and protects your personal information when you visit our website and make a purchase.

Information We Collect

We collect personal information to provide better services to all our customers. The information we collect includes:

• Contact Details: Name, address, phone number, and email.

• Order Information: Billing address, shipping address, payment confirmation, and order details.

• Account Information: Username, password, and security questions.

• Usage Data: Information about how you use our website, such as device information, browser type, and IP address.

How We Use Your Information

• Providing Services: To process your orders, manage your account, and communicate with you about your purchases.

• Improving Services: To understand how our website is used and to improve our offerings.

• Marketing: To send you promotional materials and tailor advertisements to your interests.

• Security: To protect against fraud and ensure the security of our website and your information.

Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and for advertising purposes. You can manage your cookie preferences through your browser settings.

Data Protection

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at contact@explrm.com.

Terms of Service

These Terms of Service govern your use of the Explore & Roam website and services. By accessing or using our website, you agree to be bound by these terms.

Use of Services

• You must be at least the age of majority in your state or province of residence to use our services.

• You agree to use our products and services only for lawful purposes and in accordance with these Terms.

• You are responsible for maintaining the confidentiality of your account information.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Explore & Roam and is protected by applicable intellectual property laws.

Limitation of Liability

To the fullest extent permitted by law, Explore & Roam shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services.

Indemnification

You agree to indemnify, defend, and hold harmless Explore & Roam, its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, and expenses arising out of your use of our services or violation of these Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the service after any such changes constitutes your acceptance of the new Terms.

Contact Information

Get in Touch

Explore & Roam
JAMES A. BATENCHUK, LLC
128 Sandpiper Ridge Dr,
Ormond Beach, FL 32176, US

Email: contact@explrm.com

Phone: +1 774-747-7227