Welcome to the Explore & Roam FAQ section. Below you'll find answers to some of the most common questions our customers have. If you don't find the answer you're looking for, please feel free to contact us directly.

1. How do I place an order?

Placing an order is simple! Browse our products, select the items you wish to purchase, and click on the "Add to Cart" button. Once you're ready, proceed to checkout and follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept various payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Shopify Payments. All transactions are secure and encrypted to protect your information.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our Track Order page or directly through the carrier’s website.

4. What is your shipping policy?

We offer free shipping within the USA and Europe. For international orders, shipping rates and delivery times vary based on location. Please refer to our Shipping Info page for detailed information.

5. What is your return policy?

We offer a 30-day return policy for eligible items. To initiate a return, please visit our Return Policy page for detailed instructions.

6. How do I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at contact@explrm.com. We will do our best to accommodate your request before the order is processed.

7. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them directly from our website and they can be redeemed for any product in our store.

8. Are your products covered by a warranty?

Yes, many of our products come with a manufacturer’s warranty. Please refer to the product description or contact us for specific warranty information related to your purchase.

9. How do I create an account?

Creating an account is easy! Click on the "Sign In" button at the top right corner of our website and then select "Create Account." Fill in the required information, and you're all set!

10. How do I reset my password?

If you've forgotten your password, click on the "Forgot Password" link on the sign-in page. Enter your email address, and we will send you instructions to reset your password.

11. Can I purchase items in bulk?

Yes, we offer bulk purchasing options for certain products. Please contact us at contact@explrm.com for more information and special pricing.

12. Do you ship internationally?

Yes, we ship to various international destinations. Shipping rates and delivery times vary based on location. Please check our Shipping Info page for more details.

13. How can I contact customer support?

You can reach our customer support team via email at contact@explrm.com or by calling us at +1 774-747-7227. We're here to help!

14. What should I do if I receive a defective item?

If you receive a defective item, please contact us immediately at contact@explrm.com. We will assist you in resolving the issue, whether through a replacement, repair, or refund.

15. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact us as soon as possible at contact@explrm.com. We will do our best to update your address before the order is shipped.

16. How do I apply a discount code?

During the checkout process, you will see a field labeled "Discount Code" where you can enter your code. Click "Apply" to see the discount reflected in your order total.

17. What is your privacy policy?

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

18. Do you offer price matching?

We strive to offer competitive prices. If you find a lower price for the same product elsewhere, please contact us at contact@explrm.com with the details, and we will evaluate your request.

19. How do I leave a product review?

We love to hear your feedback! After making a purchase, you can leave a review on the product page by clicking the "Write a Review" button. Your insights help us improve and assist other customers in making informed decisions.

20. Are there any hidden fees I should be aware of?

No, there are no hidden fees. All costs, including shipping and taxes, are clearly outlined during the checkout process. If you have any concerns about your order total, please contact us for clarification.

Contact Information

If you have any other questions or need further assistance, please don’t hesitate to contact us:

Explore & Roam
JAMES A. BATENCHUK, LLC
128 Sandpiper Ridge Dr,
Ormond Beach, FL 32176, US

Email: contact@explrm.com
Phone: +1 774-747-7227

We are committed to providing you with the best possible shopping experience. Thank you for choosing Explore & Roam for your outdoor and camping equipment needs!